Kome Live — 100 Frequently Asked Questions

Kome Host Registration is the official process of applying for and receiving verified host status on the Kome Live platform. Only registered hosts can broadcast live streams, receive virtual gifts, earn diamonds, and withdraw real money through the platform's payout system.

Yes, registering as a Kome Host is completely free. There are no registration fees, monthly subscription charges, or any other upfront costs. You simply apply, get verified, and begin streaming and earning.

The minimum age requirement is 18 years. This applies universally across all countries where Kome operates. A government-issued photo ID proving your age must be submitted during the registration process. No exceptions are made regardless of parental consent.

Registration approval typically takes between 24 and 72 hours (1–3 business days). Host applications with clear, valid ID documentation are usually processed faster. Agency applications may take 3–5 business days due to additional review requirements.

You need: (1) A valid government-issued photo ID showing your full name and date of birth (Aadhaar, Passport, Driving License, Voter ID, NID, CNIC, or Citizenship Certificate depending on your country); (2) A clear, recent selfie photo; (3) An active mobile phone number for OTP verification; (4) Bank account or UPI details for payout setup.

Common rejection reasons include: blurry or dark ID photos, mismatched information (name on ID doesn't match profile), existing account conflict, age verification failure, incomplete application form, or unclear selfie photo. Most rejections can be resolved by resubmitting with clearer documentation. Contact our support team if you need help identifying and fixing the issue.

Generally, the Kome platform requires choosing one primary role — host or agency. This is to prevent conflicts of interest. However, family members of agency owners can register as hosts within the same agency, which is a common and acceptable arrangement. We recommend clarifying this with Kome support at the time of your application.

No. The Kome platform strictly prohibits multiple accounts per person. Creating multiple accounts is a violation of platform terms and can result in all associated accounts being permanently banned. Each individual is entitled to one active Kome account, whether as a host, agency, or regular viewer.

No, you can register as an independent host. However, registering through a Kome Agency provides significant advantages: dedicated training and mentorship, promotional support, faster income growth guidance, and ongoing platform navigation help. Hosts with agency support statistically earn more faster than those who start independently.

After creating your basic Kome account, look for a "Become a Host," "Apply as Host," or "Earn" option in the main menu or settings. The exact location varies slightly between app versions. If you can't find it, our support team can provide step-by-step navigation guidance for your specific app version.

Username change policies vary and may have limitations. In most cases, you can update your display name, but your unique username ID may be more restricted. Check the app's profile settings for current username change options. Choosing a good username from the start (reflecting your content type or personality) is recommended.

An Agency ID is a unique identifier assigned to registered Kome Agencies. When you register as a host under an agency, you'll enter this Agency ID to link your host account to your agency. KomeAgency.in can provide you with the correct Agency ID during the registration process to ensure proper linkage.

After your host application is approved, you are required to complete a mandatory onboarding training module. This covers platform rules, community guidelines, streaming best practices, payout setup instructions, and safety tools. Completing this training is required before your live streaming access is fully activated.

The Kome Live app is primarily designed for smartphones (Android and iOS). While you can access some Kome features via a web browser, the full live streaming and earning functionality requires the mobile application. A minimum of Android 6.0 or iOS 12 on a modern smartphone is necessary for a proper Kome experience.

Upon approval, you receive an in-app notification and/or email confirmation. Your account is upgraded to host status, granting access to the "Go Live" button and all host-specific features. You should immediately complete your payout setup, profile optimization, and onboarding training before starting your first stream.

Some live streaming platforms implement a probation period for new hosts during which stricter content monitoring applies. Whether Kome has a formal probation period may change with platform updates. The safest approach is to always follow all community guidelines from your very first stream, regardless of your account age.

Yes, college students who are 18 years or older can register as Kome hosts. Many successful Kome hosts are students who stream during evenings and weekends. Student hosts often do well in niches like language tutoring, academic motivation, campus life sharing, and youth entertainment content. The flexible scheduling makes Kome ideal for student life.

After addressing the issue that caused your rejection (re-taking clearer ID photos, correcting information mismatches, etc.), you can typically re-apply through the same host application section in the app. Our support team can review your materials before you resubmit to maximize your approval chances on the second attempt.

KomeAgency.in provides free registration guidance, FAQ information, and general support. We do not charge fees for directing you to the registration process. We are an information and guidance platform that earns through our agency operations, not by charging users for registration help.

No. Kome accounts are registered to a specific individual and are non-transferable. Account sharing or transfer violates platform terms and can result in permanent account suspension. Each user must register and verify their own account with their personal identity documentation.

Kome hosts earn through four primary channels: (1) Virtual gifts received during live streams (converted to diamonds); (2) Private video call sessions at per-minute rates set by the host; (3) Premium text chat messages from fans; (4) Platform bonuses and event prizes from weekly and monthly competitions. Together, these income streams create a comprehensive earning ecosystem for active hosts.

A new host streaming consistently (3–4 times per week, 1–2 hours per session) typically earns between ₹3,000 and ₹12,000 in their first month. These are realistic, not guaranteed, figures. First-month earnings are primarily learning income — the growth in months 2–6 is typically much steeper as you build your audience and improve your content quality.

Diamonds are Kome's in-app virtual currency that represents host earnings. When viewers send virtual gifts, the diamond value of those gifts is credited to the host's wallet. Diamonds are then converted to real currency (rupees, taka, rupees, or Nepalese rupees) at a fixed platform rate during the weekly payout cycle. Your diamond balance in the app directly corresponds to your real-money earnings.

Kome hosts typically receive approximately 70% of the diamond value of gifts sent by their viewers. The platform retains the remaining portion. Agency commissions are paid separately from the platform's share and do not reduce what the host receives. The exact split may vary — always check your current host dashboard for the most up-to-date revenue share information.

Kome features a wide range of virtual gifts varying in diamond value — from small gifts like roses and hearts (low value) to mid-tier gifts like sports cars and diamonds to premium animated gifts like rockets, yachts, and castles (very high value). Special limited-edition gifts launch during festivals and events and often command premium coin prices, generating larger earnings per gift received.

Yes, hosts can earn outside of live sessions through private text chat (premium messages from fans), pre-recorded content where available, and fan club subscription income. However, live streaming generates the majority of income for most hosts. Text chat and fan club earnings are supplementary income streams that become more significant as your follower count grows.

Kome's host leaderboard ranks hosts weekly and monthly based on their total diamond earnings. Hosts who rank in the top positions receive cash bonuses in addition to their normal earnings. More importantly, top-ranked hosts receive significantly increased platform promotion and are featured more prominently in the app's discovery feed, leading to more viewers and even higher gift income in subsequent periods.

Platform events create focused earning windows where gift multipliers, special gift types, and bonus payouts are offered. During major events (festive seasons, platform anniversaries, weekly challenges), many hosts report earning 3–10x their normal income. Participating actively in all available events is one of the most impactful strategies for accelerating your earning growth on Kome.

Yes, Kome earnings are generally considered taxable income in most countries. In India, earnings from digital platforms may be subject to income tax. We strongly recommend consulting a local tax professional or chartered accountant to understand your specific tax obligations based on your country, income level, and local tax laws. KomeAgency.in does not provide tax advice.

A private call is a one-on-one video session between a host and a viewer that happens outside the public live stream. Viewers pay the host's set per-minute rate to connect. The rate is displayed before the call starts, and the viewer agrees to the pricing before connecting. Minutes of completed calls are credited as diamonds to the host's wallet. Popular hosts with loyal fan bases can earn substantial income through private calls alone.

Kome does not publish a strict mandatory minimum streaming hour requirement. However, prolonged inactivity (no streams for extended periods) can lead to reduced visibility in the algorithm or eventual account review. Most agency agreements include activity guidelines recommending a minimum number of streaming hours per week to ensure hosts maintain good standing with both the agency and the platform.

Yes, Kome hosts can stream from anywhere with a stable internet connection — city, town, or village. The app is optimized for varying network conditions across South Asia. Many highly successful Kome hosts are based in smaller towns and rural areas. Your location is irrelevant to your success; your content, consistency, and viewer engagement are what matter.

Popular content niches on Kome in South Asia include singing (particularly Bollywood, folk, and pop), dancing, comedy and entertainment, beauty and makeup tutorials, language conversations, cooking demonstrations, fitness and wellness, general lifestyle chatting, gaming commentary, and cultural content. The best niche for you is one that aligns with your genuine skills and interests — authenticity resonates strongly with Kome audiences.

To increase gift income: maintain a consistent streaming schedule; stream during peak hours (evening 7 PM–12 AM); create engaging, interactive content that encourages audience participation; thank gift senders by name on stream; participate in platform challenges and gift competitions; promote your stream schedule on social media; collaborate with other hosts in multi-person rooms; and respond warmly and enthusiastically to every gift of every size.

Yes, Kome actively promotes top-performing hosts through several mechanisms: featured placement in discovery feeds, inclusion in platform event promotions, leaderboard features, new user recommendations, and social media highlights. These promotions are merit-based and tied to streaming consistency, audience engagement, and gift earnings performance. Growing hosts should aim for leaderboard positions to trigger these promotional benefits.

A Kome Agency is a registered business partner on the Kome Live platform that manages multiple hosts. The agency recruits content creators, provides training and support, manages their performance, and earns a commission on the total diamond value generated by all hosts in its network. Agencies are essential to Kome's ecosystem as they improve host quality and expand the platform's creator base.

Kome Agencies typically earn approximately 20% commission on the total diamond earnings of their host network. This commission is paid weekly from the platform. The exact rate may vary and should be confirmed at registration time, as Kome may update commission structures periodically. Performance-based bonus commissions may also be available for agencies meeting certain activity thresholds.

Yes, registering as a Kome Agency is completely free. There are no platform fees, setup costs, or monthly charges for agency status. Your income is purely commission-based from your host network's performance.

You can apply for agency registration before having any existing hosts. The minimum to generate meaningful commission income in practice is typically 3–5 regularly active hosts. Many agencies begin recruitment simultaneously with the application process, onboarding their first hosts immediately upon agency approval.

The Sub-Agent Program allows established Kome Agencies to appoint sub-agents who recruit and manage their own host networks under the parent agency's umbrella. The parent agency earns a tier commission on the earnings of sub-agent-managed hosts. This enables agency income to scale beyond what a single operator can directly manage.

Effective host recruitment strategies include: sharing registration opportunities on Instagram, Facebook, and WhatsApp; hosting information sessions in colleges and communities; word-of-mouth referrals from existing hosts; targeted social media advertising; partnerships with influencer networks; and maintaining an active presence in communities where potential creators are active. KomeAgency.in's agency support resources include recruitment strategy guides.

The Kome agency dashboard provides: a complete list of your registered hosts; individual host performance metrics (streaming hours, earnings, call activity); total agency commission earned for the current and past weeks; host ranking information; commission settlement history; and overall agency performance score. This data is essential for identifying top performers, supporting struggling hosts, and understanding your agency's financial trajectory.

Yes. A single Kome Agency registration allows you to manage hosts across all Kome-active countries simultaneously. You can have hosts in India, Bangladesh, Pakistan, and Nepal under the same agency account. Multi-country agencies benefit from diversified commission income and qualify for platform bonuses rewarding cross-regional growth contributions.

A "Kome Agency" is the primary registered entity on the platform. An "Agent" (or "Sub-Agent") typically refers to an individual who operates under an existing agency's umbrella to recruit hosts in specific regions or communities. Sub-agents do not have independent agency accounts but operate within the main agency structure and earn through the tier commission system.

Effective agencies boost host earnings through: structured training on streaming best practices; consistent performance monitoring and feedback; motivational support during slow periods; sharing platform event information and strategies; coordinating cross-promotion among agency hosts; providing equipment recommendations as hosts grow; advocating with the platform for their hosts' promotional placement; and creating competitive internal incentives that motivate hosts to increase their streaming activity.

Kome may have minimum performance standards for agencies, such as maintaining a certain number of active hosts or generating a minimum monthly commission volume. Agencies that consistently fall below these thresholds may be reviewed or have their status adjusted. Staying well above any minimum benchmarks ensures your agency status remains secure and in good standing.

Host transfer processes depend on Kome's current policies and the terms of any existing agency agreement. Generally, a host can request to transfer to a different agency after a cooldown period following the termination of their previous agency relationship. The platform facilitates these transfers to ensure host mobility and prevent agency lock-in.

Successful agencies focus on host quality over quantity, invest genuinely in training, maintain consistent communication, celebrate achievements, support struggling hosts proactively, and operate with a long-term business mindset. Failing agencies tend to recruit indiscriminately, provide minimal support after onboarding, focus only on commission income, and lack the organizational systems needed to manage growing host networks effectively.

This depends entirely on your agency size. With 5–15 hosts, agency management is typically a part-time commitment manageable alongside other work. With 20–50+ hosts, effective agency management becomes a full-time occupation. Most successful agency operators start part-time and transition to full-time as their commission income justifies it — usually when monthly commission income exceeds their primary job salary.

Absolutely. Many of the most successful Kome Agency owners across India, Bangladesh, Pakistan, and Nepal are women. There are no gender restrictions for agency registration or operation. In fact, female agency owners often excel at the relationship-building and mentorship aspects of agency management that drive long-term host loyalty and performance.

Kome processes host payouts on a weekly settlement cycle. Earnings from the previous week are calculated and transferred by the end of the following week. This means hosts receive income approximately every 7–10 days once they've reached their first withdrawal threshold.

Kome sets a minimum payout threshold that must be reached before a withdrawal can be processed. The specific minimum amount can change and may vary by country. Check your host dashboard's withdrawal or payout section for the current minimum payout amount applicable to your account and country.

For Indian hosts: UPI transfers and direct bank account deposits are the primary payout methods. For Bangladeshi users: mobile banking services (bKash, Nagad, Rocket) and bank transfers. For Pakistani users: bank account transfers. For Nepalese users: bank account transfers and popular mobile banking services. Always set up your payout details during initial onboarding for seamless weekly payment processing.

Common reasons for payout delays include: incomplete payout details in your account; minimum threshold not yet reached; bank account verification pending; public holidays affecting bank processing times; or platform-level processing delays during high-volume periods. If your payment is more than 5 business days late, contact Kome support through the in-app help system and also reach out to our team for assistance.

Yes. The Kome app provides a real-time earnings dashboard where you can see your current diamond balance, today's earning total, weekly accumulated earnings, and a breakdown by income type (gifts, calls, chat). Diamond values update immediately when gifts are received or calls are completed. The real-currency equivalent is calculated based on the current conversion rate shown in your wallet settings.

Diamonds are Kome's internal currency. The platform sets a fixed conversion rate at which accumulated diamonds convert to real currency during payout. This rate is visible in your host wallet settings. For example, if the rate is 1 diamond = ₹0.05, then 10,000 diamonds would equal ₹500. The conversion rate is set by Kome and may be updated periodically — always refer to your dashboard for the current rate.

Yes, viewers need to purchase virtual coins using real money (credit/debit cards, UPI, mobile payments) to send gifts to hosts. This is how hosts earn — viewer spending on coins is the primary revenue source that drives all host income on the platform. As a host, you receive diamonds from gifts without any cost to yourself.

If your account is suspended, your accumulated diamond balance is typically frozen during the suspension period. Earnings accrued before the suspension may be recoverable if the suspension is reversed. Permanent bans generally result in forfeiture of all remaining balance. This is why maintaining full compliance with community guidelines is critically important — guideline violations can be very costly financially.

Withdrawals are processed on Kome's weekly settlement schedule rather than on-demand. You accumulate earnings in your diamond wallet throughout the week, and they are processed for transfer at the weekly settlement point. Some platforms allow ad-hoc withdrawal requests above the minimum threshold — check your app's withdrawal section for current options.

Yes, bank account or UPI verification is required before your first payout can be processed. During the payout setup process, you will enter your bank account details or UPI ID. A small verification amount may be sent to confirm the account is valid and belongs to you. This process typically takes 1–2 business days and only needs to be done once.

Yes, you can update your payout account details from within the app's settings or wallet section. Account changes may require re-verification of the new banking details. Pending payouts may be held during the change process for security purposes. Always complete the verification process for new payout details before your next settlement date.

Kome may charge a small transaction fee on withdrawals, or your bank may apply standard transfer fees. Check your host dashboard's payout section for the current fee structure applicable to your country and payment method. UPI transfers in India are typically free or very low cost. Bank transfers may have nominal processing fees depending on your bank's standard charges.

Yes, if you have registered your agency under a business entity, agency commission payouts can typically be directed to the business's registered bank account. This may require providing business banking documentation during the payout setup process. Many agency owners initially use personal accounts before transitioning to business accounts as their agency income grows.

There is no published maximum weekly earning cap for Kome hosts. Earnings are unlimited and depend entirely on your audience size, gift volume, call activity, and event participation. Top-tier hosts during major platform events have been reported to earn six-figure amounts in a single event week. Most established hosts earn between ₹15,000 and ₹50,000 in strong weeks.

Tax deduction practices by digital platforms vary and are subject to local tax regulations. In India, digital platform payments above certain thresholds may attract TDS. We recommend consulting a qualified tax professional to understand your specific tax obligations. Keep records of all Kome earnings for accurate tax filing. KomeAgency.in cannot provide tax advice.

For smooth live streaming on Kome, a minimum upload speed of 4–5 Mbps is recommended. Higher speeds (10+ Mbps) provide more reliable HD quality streams. Wi-Fi connections are strongly preferred over mobile data for consistency. If your connection is unstable, the app's adaptive bitrate technology will automatically reduce stream quality to prevent complete disconnection, but this affects viewer experience.

No professional equipment is required to start. Most hosts begin with just their smartphone and natural lighting. As your income grows, investing in a ring light (₹500–₹2000) and a clip-on microphone (₹500–₹3000) can noticeably improve stream quality and viewer retention. These low-cost upgrades typically pay for themselves within a week of improved streaming performance.

Kome does not have a formal dress code. Hosts are expected to be appropriately dressed according to platform community standards, which align with general standards of decency across South Asian cultures. Content or attire that violates community guidelines is not permitted. Being well-groomed and presentably dressed does positively impact viewer perception and gift sending behavior.

Yes, absolutely. Kome supports multiple South Asian languages and many hosts stream entirely in their local language (Hindi, Bengali, Urdu, Tamil, Telugu, Nepali, etc.). Streaming in your native language makes your content more authentic and appealing to the audience segments most likely to support you with gifts. You are not required to stream in English.

While many successful Kome hosts do stream with their faces visible, it is not a strict requirement. Some hosts stream hands-only content (like cooking or crafts), use background art, or focus their camera on their work rather than their face. However, face-visible streaming tends to build stronger audience connections and typically generates higher gift income due to the personal connection viewers feel.

No language proficiency test or certification is required. Hosts are simply expected to be able to communicate with their intended audience. You don't need to speak English — stream in whatever language feels most natural to you and most appropriate for the audience you want to build. Authentic communication in your native language is more powerful than forced English for most South Asian audiences.

Absolutely. Homemakers and housewives represent a significant and successful demographic among Kome hosts. The flexible scheduling (stream when children are at school, during evening hours, etc.) makes Kome particularly compatible with the responsibilities of homemakers. Many homemaker hosts stream cooking, household tips, lifestyle content, and conversational entertainment to highly engaged audiences.

Yes. There are no disability-related exclusions for Kome host registration. Many hosts with physical disabilities, speech differences, hearing impairments, or other conditions have built successful streaming careers on live platforms. The nature of live streaming is inclusive by design — viewers connect with personalities, stories, and genuine content regardless of the creator's physical characteristics.

Eligibility for Kome events and competitions generally requires having an active, verified host account in good standing. Some events have minimum account age requirements (e.g., account must be at least 30 days old). Specific events may have additional qualification criteria published in their event rules. Maintain consistent activity and good community standing to qualify for the broadest range of earning events.

Kome's host registration availability is based on the platform's active market list. Nationals from countries currently in Kome's active markets (India, Bangladesh, Pakistan, Nepal) can register. If you are a foreign national residing in one of these countries, eligibility may depend on your residence documentation. Contact our support team for guidance specific to your situation.

KomeAgency.in provides registration guidance and support for Kome in four primary markets: India, Bangladesh, Pakistan, and Nepal. We have country-specific pages for each region with tailored ID document guidance, payout method information, and regional support contacts. We also cover major cities within each country with city-specific registration guides.

For Bangladeshi users, accepted ID documents include the National Identity Card (NID), Passport, Birth Registration Certificate (for age verification where NID is pending), and Driving License. The NID is the most commonly used and fastest-processed document for Kome registration in Bangladesh.

Pakistani Kome hosts and agencies typically receive payouts via bank account transfer. Major Pakistani bank accounts are supported. Some hosts also use fintech payment services available in Pakistan. Set up your verified bank account during the Kome onboarding process to ensure seamless weekly payment processing.

Yes, Kome has a growing and active community in Nepal. Nepali hosts stream in Nepali, Hindi, and English to audiences both within Nepal and from the broader South Asian diaspora. The platform is particularly popular among young Nepali creators in Kathmandu, Pokhara, and Biratnagar. KomeAgency.in provides dedicated Kome Agency Nepal registration support for hosts and agencies in Nepal.

Yes. The Kome platform has an international user base, and hosts' streams are not geo-restricted to their home country by default. Indian hosts regularly receive gifts from viewers in Bangladesh, the Gulf countries (large Indian diaspora), Nepal, and other regions where South Asian content is popular. English-language streams tend to attract more international viewership, while regional language streams attract specific community audiences globally.

Earning potential is less about the host's country and more about audience size and engagement quality. The largest active Kome audience is in India, which does create more discovery opportunities for Indian-market hosts. However, hosts in Bangladesh and Nepal targeting specific engaged community audiences can achieve comparable or even higher gift rates per viewer due to tightly-knit community dynamics and fewer hosts competing for attention.

OCI cardholders residing in India may be able to register using their OCI card and Indian address as documentation. Eligibility and ID requirements for OCI cardholders may have specific nuances — contact our support team for personalized guidance on your specific documentation situation before applying.

Kome Live is a legitimate commercial platform with safety features including content moderation, user reporting systems, account verification, and community guidelines enforcement. Like all social platforms, individual experience varies based on how users interact and what safety controls they use. Familiarizing yourself with all available safety features and using them proactively creates a safe streaming experience.

Kome provides hosts with tools to manage their streaming environment including: real-time viewer blocking; keyword comment filters; the ability to set minimum viewer level requirements for commenting; in-app reporting of guideline violations; and muting individual viewers. Reports of serious violations are reviewed by the platform's moderation team and can result in the offending user being suspended or banned.

Kome collects personal data as described in their Privacy Policy. Like all digital platforms, they store user data including identity verification documents, payment information, and usage data. Always read the platform's current privacy policy before registering. Use the privacy controls available in the app to limit what personal information is visible publicly on your profile.

Yes. Common Kome-related scams include: third-parties offering to "boost your diamonds" for payment; fake registration agents charging fees for free registration processes; phishing websites that look like Kome but steal your login credentials; and social media scammers impersonating Kome support to steal account credentials. Always register through official channels and verified partners like KomeAgency.in. Never pay anyone to register on Kome.

While you must provide real identity to Kome for verification purposes (your information is held by the platform securely), you can use a stage name as your public username and profile name. Your real name is not required to be displayed publicly. Many hosts use creative online personas separate from their legal identity. Your financial details and government ID information is held by the platform, not shared publicly with viewers.

Strictly prohibited content includes: nudity or sexually explicit material; content that promotes violence, terrorism, or self-harm; content targeting or degrading specific groups based on religion, ethnicity, gender, or sexual orientation; illegal activities or their promotion; streaming while under the influence of alcohol or drugs; and minors in streaming content. These violations result in immediate account suspension and potential permanent ban.

Account issues can be reported through the Kome app's built-in help and support section, usually accessible from the profile settings menu. For registration-related issues, KomeAgency.in's support team can also provide guidance and, where possible, facilitate communication with the platform team. Our WhatsApp support line is available for quick questions during business hours.

Download the Kome app safely from: (1) Google Play Store for Android devices; (2) Apple App Store for iOS devices; (3) The verified APK download link on our Kome App Download page for Android devices without Play Store access. Never download Kome from unofficial third-party websites.

The latest version of the Kome app is available through the Play Store and App Store listings, which always show the current version number. We maintain an updated download link on our app download page. Enable automatic updates in your store settings to always have the latest version without manual checking.

Yes. The official Kome Live app is available on the Apple App Store and works on iPhones running iOS 12 or later. This includes iPhone 6s and all newer iPhone models. The iOS version of the app offers the same full streaming and earning functionality as the Android version.

The initial Kome app installation requires approximately 80–120MB of device storage. Ongoing cache files from the app's operation may accumulate over time. Clearing the app cache periodically through your device settings helps maintain optimal performance without affecting your account or data. A device with at least 1GB of free storage is recommended for comfortable operation.

Yes. You can log into your Kome account on multiple devices, but typically only one active streaming session is allowed at a time. This means you can check your dashboard on one device while your stream is running on another, but you cannot broadcast two simultaneous streams from the same account. Always log out of shared devices to protect your account security.

Common causes of app crashes include: insufficient device RAM (try closing background apps); outdated app version (update to the latest version); low device storage (clear cache or delete unused files); unstable internet connection; or a temporary platform-side issue. Try uninstalling and reinstalling the latest version if issues persist. Contact our WhatsApp support for further troubleshooting help.

Use the "Forgot Password" option on the Kome login screen. You will be prompted to enter your registered phone number or email address, after which a reset OTP or link will be sent to your registered contact. If you no longer have access to your registered phone number or email, you will need to contact Kome support directly with your identity verification to recover the account.

If your account is suspended, you will typically receive a notification explaining the reason. If you believe the suspension was made in error, submit an appeal through Kome's in-app support system with a clear, respectful explanation of your case. Avoid creating new accounts during an active suspension as this will worsen your situation. Contact our support team — we may be able to advise on the appeal process.

Account deletion can typically be initiated through the app's settings under account management options. Before deleting, ensure you have withdrawn all remaining diamond balance above the minimum threshold, as balances may not be recoverable after deletion. Account deletion is permanent and cannot be undone — all streaming history, followers, and data associated with the account will be removed.

Diamond balance updates are usually real-time or near-real-time. If your balance isn't reflecting recent gifts or calls, try refreshing the app by pulling down on the dashboard screen, or close and reopen the app. If the issue persists after several hours, this may indicate a platform sync issue — contact Kome support through the in-app help system with your streaming session details.

You can reach our support team through: (1) WhatsApp — click the floating WhatsApp button on any page of this website; (2) Our Contact page with our inquiry form and email details; (3) Social media channels listed in our website footer. We aim to respond to all WhatsApp queries within 2 hours and all form/email inquiries within 24 hours during business days.